PRIVACY POLICY
We have built a reputation upon quality workmanship, personal customer service and reliability which has allowed us to develop and expand our business.
See below for a selection of the feedback we have received from our customers.
All of our testimonials can be contacted upon request.
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1.0 GDPR (General Data Protection Regulation)
1.1 GDPR is a regulation that requires businesses to protect the personal data and privacy of EU citizens for transactions that occur within EU countries. The regulation comes into force in May 2018.
1.2 As part of the new General Data Protection Regulation (GDPR), we are required by law to protect any user data and personal information of any clients.
1.3 GDPR requires us to not only handle consumer data carefully but also provide consumers with ways to control, monitor, check and, if desired, delete any information pertaining to them that they want.

2.0 What Information do we collect and how?
2.1 We collect:
⦁ Information clients provide to us. For example this might be via the website contact form. We collect details of clients name, address, phone number and email address via the website contact form.
⦁ We also collect data provided via emails, telephone conversations, face to face discussion, feedback questionnaire or postal correspondence. We collect details of client’s names, addresses, phone number and email address.
⦁ Details of services we carry out for you. We keep records of quotes and invoices we have provided for you, such as details of trees at your property and any work you require/ or have had carried out by us.
⦁ We only collect personal information if clients voluntarily provide us with it, e.g via website forms, phone calls, emailing us. Users can visit our website anonymously without us collecting their personal details.
3.0 Personal Identification Information
3.1 We may collect personal identification information from Clients and Users in a variety of ways, including but not limited to, when Users visit our website, fill out a form, and in connection with other activities services, features or resources we make available on our website. Users and clients may be asked for, as appropriate, name, email address, phone number. Users may, however, visit our Website anonymously. We will collect personal identification information from Users and clients only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information.

3.0 How do we use client’s information?
3.1 We use the information we collect from clients for the following…
⦁ To provide clients with the services included as per our contractual agreement.
⦁ To visit sites to carry out quotes, tree work services and tree reports as requested by clients
⦁ To send clients correspondence relating to our services provided to you.
⦁ To reply to any questions, complaints, or queries, and to process refunds.
⦁ To update clients on our work and keep clients informed.
⦁ To personalise our communications with clients.
⦁ To remember clients preferences when clients visit our website.
⦁ To allow us to better understand our customers.
⦁ To gather statistics about our customers and their opinions so we can improve our services.
⦁ To allow us to maintain our statutory records to fulfil our legal and regulatory obligations and pay our taxes.
⦁ To plan day to day activities e.g crew allocation.

4.0 How do we protect client information?
4.1 We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information stored on our Site.

5.0 Who do we share data with?
5.1 The police, local authorities or Her Majesty’s Revenue and Customs (HMRC), the courts or any other government body if lawfully requested and where legally obliged to do so.
5.2 We do not share personal client details on social media.
5.3 We only use client testimonials on our website and other promotional documents if we have been given permission to by the client.
5.4 If required, we will share a limited amount of information with our suppliers in order to execute an agreed contract with you.

8.0 Can a client ask us to remove their personal data, and if so how?
8.1 Yes. Clients have the right to ask us to remove their personal details. Clients can contact us easily on 01302 816850 or email us at celia@selwyntrees.co.uk, requesting us to remove their personal details.
8.2 For legal reasons we have to keep records of invoices to fulfil our legal tax obligations. Therefore we have to keep records of invoices. Such records are kept securely.

9.0 Third Party Websites
9.1 On our website there may be links which link to other third party websites. We do not control the links that appear on these sites or the content on these sites, and are not responsible for the content of these websites. Such sites may have their own privacy policies and terms.
10.0 Changes to this Privacy Policy
10 Selwyn Trees may update this Privacy Policy at any time. You may view this Privacy Policy at any time on our website and we encourage users to regularly check our privacy policy for any changes, so that they may keep informed about how we are protecting the personal information we collect. You acknowledge that it is your responsibility to view this privacy policy regularly.
11.0 Using our website
11.1 By Using our website you are accepting this policy. If you do not agree to this policy, please do not use our website. Your continued use of our website signifies your acceptance of this policy and any changes made to this policy.
12.0 Cookies
12.1 “Cookies” are small pieces of information sent by a web server to a web browser, which enables the server to collect information from the browser. We use cookies on our website to enable traffic monitoring.



12.0 Contact us
12.0 If you would like to contact us with any questions about this privacy policy you can do so by calling us on 01302 816850, emailing is at celia@selwyntrees.co.uk or by submitting a website form.